This post is also available in: Deutsch (German) Georgia (Georgian)

Hotel management

Seminars and training courses

German professors systematically hold seminars to provide program participants with information about modern hotel concepts and practices. This training conveys to the students the structure of the hotel, the specifics of the work, the high quality service, the effective communication with customers and the service. Successful completion of the program makes it easier for the course participant to integrate quickly into the European environment.

Program topics:
Hotel case management
Hotel industry
Organizational and management structure of hotels
Hotel services
Front office functions
Special features of payment and administration
User types and their understanding
Handling complaints
The art of conversation
Communication over the phone
Official business correspondence
etiquette
Create and use information databases
Reservation systems
safety

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